
Articles
- Effective employee engagement
A document for anyone responsible for employee engagement, including models, techniques and case studies (Helen Coley-Smith and Jacqui Hitt)
- A new skill set for managing major change
(Helen Coley-Smith and Jacqui Hitt)
- Building a new performance management model for communication at BP
(Helen Coley-Smith and Simon Elliott)
- The 12-point guide to your first 90 days as a communication director
(Helen Coley-Smith, Jacqui Hitt and Jane Sparrow)
- How can change communication be credible and positive?
(Helen Coley-Smith and Tim Small)
- Communication dashboards
(Helen Coley-Smith and Simon Quarendon)
Downloads & Templates
- Engagement facts and figures
A summary of the key research available on employee engagement
- High concern communication best practice: key things to consider
A useful resource if you know your communication is going to have a significant personal impact on the recipients and those communicating the changes
- Engaging employees in strategy
Excerpts from a detailed study into best practice in strategy engagement
- Business case for internal communication
Key statistics to help you present the case for effective communication
- Eight steps to Successful Culture Change
(Published by Melcrum, with a forward by Helen Coley-Smith as their change communication expert)
- Communicating change
A useful resource for those responsible for communicating change, including change models, statistics, guidelines and a case study on change communication
- Effective employee engagement
A document for anyone responsible for employee engagement, including models, techniques and case studies
- Maintaining trust in times of change
A straight-talking document about how to maintain employees' trust during times of change
- Measuring communication and engagement
A short document to get you thinking about measurement and how to approach it.
Research reports
- How to communicate business strategy to employees
(Helen Coley-Smith – available from Melcrum Publishing)
Websites
- Iabc.com
The membership site of the International Association of Business Communicators
- Simply-communicate.com
A subscription site for communication advice, toolkits and templates.
- Melcrum.com
A useful site for communication publications, research reports and events
- Internalcommshub.com
Training resources, downloadable templates and Q&A with experts including Helen Coley-Smith
- Businessballs.com
Free learning and development resource for people and organisations

