Articles

• Effective employee engagement

  A document for anyone responsible for employee engagement, including models, techniques and case studies (Helen Coley-Smith and Jacqui Hitt)

• A new skill set for managing major change

  (Helen Coley-Smith and Jacqui Hitt)

• Building a new performance management model for communication at BP

  (Helen Coley-Smith and Simon Elliott)

• The 12-point guide to your first 90 days as a communication director

  (Helen Coley-Smith, Jacqui Hitt and Jane Sparrow)

• How can change communication be credible and positive?

  (Helen Coley-Smith and Tim Small)

• Communication dashboards

  (Helen Coley-Smith and Simon Quarendon)

Downloads & Templates

• Engagement facts and figures

  A summary of the key research available on employee engagement

• High concern communication best practice: key things to consider

  A useful resource if you know your communication is going to have a significant personal impact on the recipients and those communicating the changes

• Engaging employees in strategy

  Excerpts from a detailed study into best practice in strategy engagement

• Business case for internal communication

  Key statistics to help you present the case for effective communication

• Eight steps to Successful Culture Change

  (Published by Melcrum, with a forward by Helen Coley-Smith as their change communication expert)

• Communicating change

  A useful resource for those responsible for communicating change, including change models, statistics, guidelines and a case study on change communication

• Effective employee engagement

  A document for anyone responsible for employee engagement, including models, techniques and case studies

• Maintaining trust in times of change

  A straight-talking document about how to maintain employees' trust during times of change

• Measuring communication and engagement

  A short document to get you thinking about measurement and how to approach it.

Research reports

• How to communicate business strategy to employees

  (Helen Coley-Smith – available from Melcrum Publishing)

Websites

• Iabc.com

  The membership site of the International Association of Business Communicators

• Simply-communicate.com

  A subscription site for communication advice, toolkits and templates.

• Melcrum.com

  A useful site for communication publications, research reports and events

• Internalcommshub.com

  Training resources, downloadable templates and Q&A with experts including Helen Coley-Smith

• Businessballs.com

  Free learning and development resource for people and organisations